Delete your AstroMaster account

How to request deletion

Option 1: Delete in the app (recommended)

In the AstroMaster app, go to Me → Settings → Account and privacy → Delete account. Review what happens next and confirm twice. Deletion takes effect as soon as you confirm the second time.

Option 2: Request by email

If you can't sign in, email kefu@xingpantong.com from your registered address with the subject “Account deletion request”, and include the email address of the account to delete. We'll verify your identity and usually complete the request within 7 business days.

What happens after deletion

Once confirmed, your account is disabled immediately and signed out on all devices:

• Public profile details, such as your nickname and avatar, are cleared.
• Your email address and Google sign-in are no longer linked to the account.
• All sessions and access credentials are revoked, and the account can no longer be used.
• Birth profiles, consultation and divination history, reports, orders, notifications, and other past data can no longer be accessed.

Data we keep

To meet audit, compliance, order-reconciliation, and dispute-resolution obligations, we keep historical business records and soft-deleted authentication records rather than permanently erasing them along with the account. These records are never restored to the deleted account or automatically transferred to a new account.

Signing up again

You can sign up again right away with the same email or Google account, but this creates a brand-new account. Your previous birth profiles, consultations, reports, and orders won't carry over and can't be restored.