Delete your AstroMaster account

How to request account deletion

Option 1: Delete in the app (recommended)

Open AstroMaster → My → Settings → Account & Privacy → Delete account. Review the consequences and complete both confirmation steps. Deletion takes effect immediately after the second confirmation.

Option 2: Request by email

If you cannot sign in, email kefu@xingpantong.com from your registered address with the subject “Account deletion request” and include the account email in the message. We will verify your identity and normally complete the request within 7 business days.

What happens after deletion

Once confirmed, the account is disabled immediately and signed out on every device:

• Public registration details such as your display name and avatar are cleared.
• Email and Google sign-in identities are removed from the account's active bindings.
• All sessions and access credentials are revoked, and the account can no longer be used.
• Historical profiles, consultations, divination records, reports, orders, and notifications become inaccessible.

Data we retain

To meet audit, compliance, order-verification, and dispute-handling obligations, we retain historical business records and soft-deleted authentication audit records rather than deleting them through a cascading physical deletion. These records are not restored to the closed account or automatically transferred to a new account.

Registering again

You may register again immediately with the same email or Google account, but this creates a new account. Previous profiles, consultations, reports, and orders are not transferred and cannot be restored.